Shipping & Returns

SHIPPING

WE AIM TO DISPATCH ALL GOODS THAT ARE IN STOCK WITHIN 2-3 DAYS FROM THE DATE YOUR ORDER WAS PLACED – 3-5 DAYS FOR INTERNATIONAL SHIPMENTS; IF YOU NEED THE ITEMS SOONER THAT THIS PLEASE EMAIL US AND WE WILL DO OUR BEST TO ACCOMMODATE. WHERE APPLICABLE THE CUSTOMER IS RESPONSIBLE FOR ANY DUTY AND TAXES THAT MAY OCCUR.

PLEASE NOTE, DUE TO THE CURRENT CIRCUMSTANCES CAUSED BY COVID-19 WE ARE WORKING ON A 3-5 DAY DELIVERY WINDOW.

REFUND POLICY

ALL SALES ARE FINAL. EXCHANGES ARE ACCEPTED IF THE PIECE HAS ARRIVED DAMAGED. PLEASE EMAIL SALES@RUBYKEAN.COM FOR ANY QUESTIONS OR CONCERNS REGARDING YOUR ORDER.

RUBY KEAN LTD. WILL NOT ACCEPT RESPONSIBILITY FOR REIMBURSEMENT OR COMPENSATION OF LOST PACKAGES WITHOUT PROOF OF DELIVERY.